Free shipping on Happy Human's bundle or over A$40, otherwise a flat rate shipping fee of $9 applies.
If you're just getting the refill packs, free shipping applies with orders over A$20. Otherwise to keep costs low, we offer our customers an untracked Australia Post Letter option that is $2 flat rate. The trade off is that we can’t track and once we’ve sent it, it’s in Australia Post’s hands. Most of the time they are pretty good and manage to deliver in their estimated time frames of 5 - 8 business days. Sometimes it can take up to 12 business days, so it is best to expect that and be pleasantly surprised when it arrives early 🙂
Note: Some Parcel Lockers may or may not accept refill orders sent with letter untracked shipping, so best to choose tracked if you’d like to send it to your parcel locker 😊
We ship carbon neutral :) and your products should be with you within 2-4 business days for major metro areas, and 4-6 business days for regional areas. You'll receive a tracking number once we process your order. (Unless you select the untracked Australia Post Letter option for refills-only orders)
Should you wish to request express shipping, please email us at firstname.lastname@example.org. Express shipping fees may apply.
All orders sent via Australia Post are carbon-neutral, and all of our shipping packaging (even the tape) is compostable, recycled or recyclable.
Returns and Refunds
We're super confident that you'll love our Happy Human products which is why we have a 30-day money-back guarantee from the time you receive the goods. Yep that's right, if you're not satisfied, we're not satisfied. That's why we'll happily give you your money back. All we ask is that you try our products for a full 30 days and if you are not completely happy, we will refund you. Just contact us at email@example.com and we'll do everything we can to make it right.
We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we recommend you insure your parcel. Happy Human will not be responsible for parcels lost or damaged in transit if you choose not to insure.