Shipping is currently available only to Australian residents. Shipping is free for orders over AUD$40. For Australian orders under AUD$40, a flat rate shipping fee of $9 applies. If you're ordering just the refill packs, we'll be able to ship them to you in an envelope at a $2 domestic letter with tracking (flat rate).
We send parcels via Australia Post's regular eparcel shipping. So your products should be with you within 2-4 business days for major metro areas, and 7-10 business days for regional areas. You'll receive a tracking number once we process your order.
Should you wish to request express shipping, please email us at email@example.com. Express shipping fees may apply.
All orders sent via Australia Post are carbon-neutral, and all of our shipping packaging (even the tape) is compostable, recycled or recyclable.
Returns and Refunds
We're super confident that you'll love our Happy Human products which is why we have a 30-day money-back guarantee from the time you receive the goods. Yep that's right, if you're not satisfied, we're not satisfied. That's why we'll happily give you your money back. All we ask is that you try our products for a full 30 days and if you are not completely happy, we will refund you. Just contact us at firstname.lastname@example.org and we'll do everything we can to make it right.
We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we recommend you insure your parcel. Happy Human will not be responsible for parcels lost or damaged in transit if you choose not to insure.